Denise Chapman

Advice Worker based at Citizens Advice Northumberland

What’s your role in a nutshell? I work with the clients to establish what Benefit entitlement they require and support with any issues they may have such as Money Advise – I do this on the onset of their journey and prior to exit off the project.

Do you have a secret talent for anything? I can play the B flat Cornet!!

What’s the best part of your job? Helping others – it is a really rewarding role and see the clients journey from the onset to the end.

What do your colleagues say is your best quality? Funny, caring and Empathetic with the ability to listen to people in a non-judgmental way.

What’s your favourite memory? Marrying my Hubby

What’s your favourite food? Tapas

What do you like doing in your spare time? Walking, cycling and reading

What advice do you have for people considering joining the programme? Do it – it really can help move you in the right direction and you will receive a full package of support tailored to your needs.